Terms & Conditions
The agreement governing your FX24 account, trading activity, and all services provided by Bigray Finance Group LLC.
Execution-only
We provide market access and technology — not investment advice.
High-risk products
Leveraged CFDs can lead to the loss of your entire invested capital.
Verified accounts
Trading requires age eligibility and identity verification (KYC).
PART I
Client Agreement
Introduction
This Agreement sets out the terms and conditions governing your FX24 account and all Contracts for Difference (CFDs) and other transactions carried out in it.
Services Provided
FX24 maintains one or more accounts in the Client's name and executes cash-settled transactions on the Client's behalf in international over-the-counter markets for CFDs on instruments such as currencies, equities, debt securities, indices, and commodities. FX24 may add further services and products from time to time.
Warranties
The Client represents and warrants to FX24 that:
- They are of legal age and capacity to enter into this Agreement.
- They have read, understood, and agree to this Agreement, including the Risk Disclosure Statement.
- They have full right and authority to enter into CFD transactions and to perform their obligations under it.
- They are acting as principal and not as agent for any other person.
- All information provided to FX24 is true, accurate, and complete.
Regulatory Documents
The following documents form an integral part of this Agreement, and compliance with them is mandatory for all parties:
- Privacy Policy
- Risk Disclosure Statement
- Anti-Money Laundering (AML) Policy
- Regulations on Trading Operations
- Regulations on Non-Trading Operations
Margin Requirements
The Client shall provide and maintain the required margin with FX24. FX24 may change margin requirements at any time without prior notice.
Security Agreement
The Client grants FX24 a security interest in all assets in their account to secure any indebtedness or obligations owed to FX24.
Liquidation & Leverage Adjustment
FX24 may liquidate the Client's account in the event of default, insufficient margin, or other circumstances deemed necessary to protect FX24. FX24 may also adjust the leverage applied to an account at its sole discretion — for example, due to changes in market conditions, regulatory requirements, or to maintain the stability and security of the trading platform.
Charges
FX24 is compensated for its services through the bid/ask spread and/or commissions. Additional fees may apply to services such as wire transfers and withdrawals.
Communications
FX24 may communicate with the Client through the FX24 website and by email.
Force Majeure
FX24 is not liable for any claims, losses, damages, costs, or expenses resulting from events beyond its control, such as natural disasters, war, or government actions.
Intellectual Property & Confidentiality
The FX24 trading platform and related materials are the sole property of FX24. The Client may not reproduce, distribute, or reverse-engineer any of FX24's intellectual property.
Indemnification
The Client agrees to indemnify and hold FX24 harmless from any liabilities, claims, losses, damages, costs, and expenses arising out of the Client's breach of this Agreement.
Termination
FX24 may terminate this Agreement under the conditions specified within it.
Governing Law & Jurisdiction
This Agreement is governed by and construed in accordance with the laws of the Company's place of registration.
Dispute Resolution
Any dispute arising out of or in connection with this Agreement shall first be resolved through negotiation.
Monitoring of User Activities
FX24 reserves the right to monitor client accounts and trading activity for compliance, security, and risk management purposes.
PART II
Deposits, Holding & Withdrawals
These conditions apply to all client deposits, in line with anti-money-laundering rules and to prevent misuse of FX24 services.
Minimum Trading Volume
To withdraw any deposit, the Client must execute a minimum trading volume of 0.5 standard lots per $100 deposited.
Deposit Holding Period
If the Client fails to meet the required minimum trading volume, FX24 may hold the deposit as follows:
- Deposits under $10,000 — for 7 business days.
- Deposits of $10,000 or more — for 1 calendar month.
Holding Fee
If the minimum trading volume is still not met after the applicable holding period, FX24 may deduct a 5% holding fee from the total deposit amount.
Withdrawal Procedures
The remaining balance may be withdrawn once the conditions above are met. A full withdrawal requested before reaching the minimum volume, or before the 7-business-day period ends, is subject to a 5% holding fee, with the remaining balance returned to the Client. If the minimum volume is not met and a withdrawal is requested within one month of the deposit, FX24 may retain the 5% holding fee.
PART III
IP Usage & Account Access Policy
Authorized IP Usage
The Client must use only a genuine, stable, and personally owned IP address to access and operate their account. Using third-party IP addresses without FX24's prior knowledge and approval is strictly prohibited.
No Abnormal Multiple-IP Usage
Frequent, simultaneous, or abnormal use of multiple IP addresses on a single account — outside the Client's normal behavioural pattern — may be classified as suspicious activity and subjected to security and compliance review.
Single IP Across Different Names
If one or related IP addresses are detected across accounts registered under different names, FX24 may suspend all related accounts, request enhanced identity verification, and/or permanently block accounts where unauthorized linkage is established.
Removal of Profits from IP Violations
Where profits are generated through unauthorized or abnormal IP usage, interconnection of accounts, shared usage, or any breach of this policy, FX24 may cancel, adjust, or deduct all or part of those profits — without prior notice, without the obligation to provide technical reports, and applying to both realized and unrealized profits.
Geographic-Location Changes
If repeated changes in the Client's IP location result in discrepancies with their registered information (residence, nationality, or address), FX24 may suspend the account for legal, regulatory, and compliance review.
Abuse & Fraud Detection
Any attempt to circumvent platform restrictions, conceal identity, run coordinated multi-account activity, or create fictitious or nominee accounts through IP misuse is deemed a serious violation and may result in permanent termination and forfeiture of any resulting benefits.
Right of Monitoring & Review
FX24 reserves the right, at all times, to monitor IP addresses, review access patterns, and analyze relationships between accounts in order to safeguard the integrity and security of the platform.
Actions on Violation
On a breach of this policy, FX24 may, at its sole discretion, apply one or more of: temporary suspension, withdrawal restrictions, requests for additional documentation (Enhanced Due Diligence), permanent termination, or cancellation of profits and benefits obtained.
Limitation of Liability
FX24 bears no responsibility or liability for any losses incurred as a result of account suspension, restriction, or termination arising from violations of this IP policy.
Implied Acceptance
Registration with and use of FX24's services constitutes the Client's full, unconditional, and irrevocable acceptance of this IP Usage and Account Access Policy.
PART IV
Trade Monitoring & Restricted Strategies
FX24 continuously monitors client trading activity and treats certain strategies as unauthorized and unacceptable.
Restricted Strategies
The use of strategies such as arbitrage, automated or bot-based trading, high-frequency trading (HFT), and ultra-short-term trades held for less than 180 seconds is considered unauthorized. Where such strategies produce abnormal or excessive profits, those profits are deemed invalid and non-payable, and FX24 may deduct the corresponding amounts from the Client's account.
Restricted Jurisdictions
In line with legal and regulatory restrictions, FX24 cannot provide services to individuals or entities resident in, or subject to the jurisdiction of, the United States, Syria, or Turkey. Access through IP addresses originating from these countries is equally restricted. FX24 may suspend accounts, block funds, or permanently terminate accounts without prior notice in the event of any breach.
Actions on Suspicious Activity
If FX24's technical and security team determines that an account shows frequent IP-address changes or access from different locations, it may take the following actions:
- Temporarily suspend the account for further investigation.
- Cancel all transactions made by the account.
- Freeze all funds held in the account.
- Permanently close the account and seize the funds held in it.
Purpose & Notification
These measures are taken to prevent fraud, money laundering, and breaches of the laws and regulations governing the financial markets. FX24 will endeavour to notify the relevant user before taking action where possible; however, in urgent cases it may act without prior notice. The user undertakes to provide accurate and complete personal information and to avoid any actions that may raise suspicion about their account.
PART V
Bonus Policy & Trading Incentives
All bonuses are provided as trading incentives and are governed by this policy together with the specific terms of each offer.
Nature of Bonuses
All bonuses offered by FX24 are provided solely as trading incentives and are not considered withdrawable funds, unless explicitly stated otherwise in the applicable bonus terms.
Prohibition of Bonus Abuse
Any use of a bonus in a manner that deviates from its intended purpose — namely, to encourage fair and genuine trading activity — is deemed bonus abuse.
One Bonus Per Client
Each Client is entitled to a bonus for one trading account only. Creating, using, or controlling multiple accounts — directly or indirectly, including accounts registered under different names — to obtain bonuses repeatedly is a serious violation.
Account-Linkage Detection
Where FX24 determines that multiple accounts are linked to a single individual or group through any of the following indicators, those accounts may be restricted:
- Shared or related IP addresses, devices, browsers, or access patterns.
- Similar identity, financial, or behavioural information.
- Coordinated trading activity or abnormal trading patterns.
Cancellation or Revocation
FX24 may, at its sole discretion and at any time, cancel or revoke bonuses in whole or in part, amend bonus conditions, or restrict or deny eligibility for future bonuses in the event of any violation or suspected abuse.
PART VI
Introducing Broker (IB) Partnership Terms
General Conditions of Cooperation
The IB partner agrees to refer clients to FX24 in good faith and in compliance with all applicable laws, regulations, and the terms of this Agreement. The IB must not engage in misleading, deceptive, or unlawful marketing practices.
Commission & Payout Policy
IB commissions are calculated based on the trading volume of referred clients and paid in accordance with the applicable commission schedule. FX24 reserves the right to amend commission rates with reasonable notice.
IB Partner's Temporary Policy
FX24 may temporarily suspend IB commission payouts pending review if there is reasonable suspicion of fraudulent referrals, abuse of the IB program, or breach of applicable terms.
Responsibility & Restrictions
The IB partner is solely responsible for the accuracy of information provided to prospective clients and must not make representations about FX24's services beyond what is authorized in writing by FX24.
Misconduct or Termination
FX24 may terminate the IB partnership immediately and withhold any outstanding commissions in the event of misconduct, fraud, regulatory breach, or any action that damages FX24's reputation or operations.
Applies to Account
These IB Partnership Terms apply to all accounts introduced by the IB partner and are incorporated by reference into the main Client Agreement.
